Naw Protect Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. Additionally, once the hijacker has been removed and the order has been fulfilled you are no longer eligible for a refund.

HIJACKER REMOVAL POLICY

If we are unable to remove your hijacker you are eligible for a refund. If we are unsuccessful we will reach out to you notifying you that your purchase will be refunded. Like most services, hijacker removal takes time. You are not eligible for a refund until we have had the opportunity to complete our removal process. If you wish to cancel your order prior to our team completing the removal process you are not eligible for a refund.

In the case where an order consists of removing multiple hijackers and we were able to remove some hijackers but not others, you will are eligible for a refund for the hijackers that were not removed. For example, if an order consists of removing 4 hijackers however 1 hijacker was not able to be removed, you will be refunded 25% of your order.

As per our ToS, it is asked that no action is taken on the buyers end to attempt to remove the hijacker while they have an active order with us. Buyers are not eligible for a refund if the hijacker is removed while they have an active order with us even if they believe the hijackers removal is not associated with our service.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

RETURNING HIJACKER

When purchasing our service, you are automatically granted a 30 day protection warranty. In the rare case that the same hijacker returns after they have been removed within 30 days of purchase, we will remove them again free of charge. It is the buyers responsibility to notify our team that the hijacker has returned. Outside of 30 days of purchase you are no longer protected by a warranty unless you selected to extend the warranty period. Outside of 30 days another purchase is required for the hijacker to be removed.

SELLER ACCOUNT REINSTATEMENT POLICY

Your order and payment with us is for our teams working time, written documents, consultation and expertise. We have the right to deny a case. We don’t want to waste your time or our time so in the rare case that our team believes that reinstatement is unlikely you will be notified and refunded in full before work commences. This service doesn't guarantee account reinstatement, However, our team are so confident in there ability that if your account reinstatement is not successful after using our services ‘Full Service Reinstatement’ offer you will be refunded 50% of your order value. This offer does not apply to the ‘Regular Reinstatement’ offer. If reinstatement is not successful with the ‘Regular Reinstatement’ offer you are not eligible for a refund.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund after 10 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@nawprotect.com.