LEVEL 1 REMOVAL
Level 1 removal is where the majority of hijacker removal happens. This stage involves a few different removal options which utilises counterfeit protection initiatives available on Amazon such as Project Zero as well as making the hijacker aware that they’re product is inaccurate to the listing. We typically spend a maximum of 7 days with these methods working to get your hijacker removed.
LEVEL 2 REMOVAL
In uncommon cases where we don’t see success after thoroughly testing all level 1 removal options we move to our level 2 removal. The level 2 method comes at an additional cost of $60USD for FBM hijackers and $100USD for FBA hijackers. If level 2 removal is required our team will contact you asking if you would like to proceed with level 2 removal. Additional information may be required when proceeding with Level 2. If necessary, our team will let you know.
WHY WON'T AMAZON HELP?
These conflicts fall under Amazon's definition of distribution-related disagreements between two companies, thus Amazon do not get involved. Additionally, Amazon derives more than half of its income from third-party sellers, so it would be foolish for them to impose restrictions on them.
IS ACCESS TO AMAZON SELLER ACCOUNT REQUIRED?
No, we do not require access to your account. In fact, all that we require is the listings ASIN and the hijackers store name!
HOW LONG DOES THIS TAKE?
The timeframe varies depending on how protected and stubborn your hijacker is. In some cases your hijacker can be removed in under an hour, in other cases it can up to 14 days.
IS THIS SAFE?
Yes, our removal process is safe. We're here to help, not to put your store or listing at risk. If your hijacker chooses to retaliate after there removal issues may arise however if your hijacker is selling a counterfeit product it is unlikely that they'll want to take the case any further. Unfortunately we cannot control what your hijacker chooses to do after there removal.
DO I NEED TO BE BRAND REGISTERED OR HAVE A TRADEMARK?
No, there are no requirements to use our service.
WHY IS IT MORE EXPENSIVE TO REMOVE FBA HIJACKERS COMPARED TO FBM?
The process to remove hijackers using FBA is a little more complicated and therefore more time consuming. For this reason it is more expensive to remove hijackers that are using using FBA.